1. Introduction

Welcome to Mex Pro. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how Mex Pro ("we", "our", or "us") collects, uses, discloses, and safeguards your information when you use our mobile application available on Google Play and Galaxy Store.

Scope

This policy applies only to information we collect through the Mex Pro mobile app and related services, not to information collected offline or through other websites/apps not operated by us.

2. Short App Description

Mex Pro — a comprehensive expense tracking and group management app that helps users track personal expenses, share expenses with friends and family, supports multiple currencies, generates detailed reports, syncs data to the cloud, and exports reports as PDF.

3. Information We Collect

We collect only the minimal information needed to provide the app's functionality:

  • Account Information: Name, email address (if provided), phone number (for authentication/OTP).
  • Transaction Data: Expense entries, amounts, currency, categories, attached notes and optional images for receipts.
  • Device & Usage Data: Device model, OS version, app version, timestamps, and basic analytics to help improve the app.
  • Optional: Profile picture (if you upload one), and any other data you choose to add to your account.

4. How We Use Your Information

  • To provide core app features: track expenses, calculate balances, support group expenses, and produce reports.
  • To authenticate users and secure accounts (OTP, session management).
  • To sync and backup your data across devices (cloud synchronization).
  • To improve our app through aggregated analytics and usage metrics.
  • To respond to support requests and communicate important updates.

5. Legal Basis for Processing (where applicable)

When applicable (for users in regions with data protection laws), our legal bases for processing personal data include:

  • Performance of a contract (providing the app and related services).
  • Your consent (for optional features or marketing communications if requested).
  • Legitimate interests (improving and securing our services), balanced with user rights.

6. Data Sharing and Disclosure

We do NOT sell your personal data. We may share data in the following limited situations:

  • Service Providers: Trusted third-party providers who help with hosting, analytics, push notifications, and payment processing — they process data under our instructions and contractual protections.
  • Legal Requirements: When required to comply with laws, legal processes, or enforceable government requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred subject to privacy protections.

7. Third-Party Services & Links

The app may use third-party services (e.g., crash reporting, analytics, cloud storage). These services have their own privacy policies — we recommend reviewing them. The app may also include links to external websites which are not controlled by us.

8. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and encrypted storage for sensitive information where applicable. We follow best practices to limit access and continuously monitor for vulnerabilities.

9. Data Retention

We retain your personal data only as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. If you request account deletion, we will remove or anonymize your personal data according to our deletion procedures (see section below).

10. Your Rights

Depending on your jurisdiction, you may have rights including:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Correct inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data (subject to legal retention requirements).
  • Portability: Request a machine-readable copy of your data.
  • Objection/Restriction: Object to or request restriction of certain processing activities.

To exercise these rights, contact us at support@divloopz.com. We will respond in accordance with applicable law.

11. Children

Our app is not intended for children under 13 (or the applicable minimum age in your region). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us to request deletion.

12. International Data Transfers

Your information may be stored and processed in countries different from your own. Where transfers occur, we ensure that appropriate safeguards are in place to protect your data (for example, standard contractual clauses or equivalent protections).

13. Cookies & Local Storage

The mobile app may use local storage and similar technologies to store preferences and session information. Our website may use cookies; refer to the website cookie banner for details.

14. How to Delete or Deactivate Your Account

You can request account deletion from inside the app (Account Settings → Delete Account) or by contacting us at support@divloopz.com. After confirming your request, we will:

  • Delete or anonymize personal data within a reasonable time frame (except for data we are required to retain by law).
  • Remove your data from active systems; backups may retain deleted data for a limited period as required by our backup policies.

15. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will provide notice via the app, email (if provided), or by posting an updated date at the top of this page. Continued use of the app after changes indicates acceptance of the revised policy.

16. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact:

Divloopz (Mex Pro)
Email: support@divloopz.com
Website: https://mexpro.divloopz.com

17. Effective Date

This Privacy Policy is effective as of August 8, 2025.

By downloading or using Mex Pro, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.